Refund and Returns Policy

ALL DIGITAL PRODUCTS

DIGITAL PRODUCTS CANNOT BE RETURNED OR REFUNDED.

PHYSICAL PRODUCTS ONLY

All of our products are made to order. Therefore, please keep the below time frames in mind when ordering. Also, note that some packages may ship separately but a tracking number will still be provided to the email address on file. Please double check that your billing, shipping, and cart information is correct. We are unable to make any changes once an order is submitted. If you need to cancel an order, email us within 4 hours.

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.

Returns

We only replace items if they are defective or damaged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To return your product please send an email to: hello@creativeurbanwoman.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@creativeurbanwoman.com

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds

No refunds on any physical or digital products. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@creativeurbanwoman.com.

Shipping returns

To return your product, you should mail your product to:

1852 Banking St. #29529 Greensboro NC 27408.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.